Lash Lift Store by Elleebana Return Policy:
Lash Lift Store by Elleebana only accepts and refunds products that are unused. If your product(s) is unused and you are wanting to return said product and receive a refund, ship the unused item in the original packaging back to Lash Lift Store within 15 days of delivery. We will inspect the product for use and then issue for store credit or replacement product(s). *Note: Only available for damaged or incorrect orders.
Lash Lift Store by Elleebana accepts unused, or defective merchandise for up to fifteen days after purchase date. Shipping charges are not refundable. We hope our products, customer service, and shipping times always meet or exceed our customers expectations. At Lash Lift Store by Elleebana we are committed to providing simple, hassle free ordering, and the best customer service. Please don’t hesitate to call or email us with any questions regarding your online order.
*Email: [email protected]
*Phone: (801) 850 – 7793
*Return Address: 144 W. Brigham Road Suite 20, St. George, UT 84790
Lash Lift Store by Elleebana Product Warranty:
Lash Lift Store by Elleebana give all customers a 30 day warranty against manufacturer’s defects.
Incases of a delivered product that you have deemed defective, Lash Lift Store by Elleebana will replace the same item free of charge. Depending on the item we may request that the defective item be returned.
Lash Lift Store by Elleebana Shipping Policy:
At Lash Lift Store by Elleebana we will always strive to give our customers our best to ensure your package is packaged, labeled ,and shipped with care. We will ship to the address provided. If the address provided is incorrect then it is the responsibility of the customer to inform us prior to shipping. If the order is shipped and the address provided is incorrect then Lash Lift Store by Elleebana will only replace the order when the original order is returned to Lash Lift Store’s warehouse by the shipping carrier.. During the check out process you will be presented with a very affordable shipping insurance option. In cases of lost or stolen packages and the insurance provided is declined then Lash Lift Store by Elleebana will not replace the order. If the insurance provided is accepted and a customers order is lost or stolen then we will file a claim the shipping carrier as well as the shipping insurer. After the claim is successfully processed then Lash Lift Store by Elleebana will replace the lost or stolen package at no cost to the customer.
*Note: Our shipping department will provide you with a tracking number via email as well as an “ordered shipped” and an “order delivered” notification via email. We do everything we can at Lash Lift Store by Elleebana to keep our customers informed every step of the shipping process. Please let us know if you require extra insurance or a signer for your packages. We are very happy to add those shipping services onto your order be sure to let us know and we will be happy to assist.